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★☆☆☆☆

“Poor Customer Service”

Written on: 26/07/2016 by ukWatson76 (1 review written)

I went into a store hoping to purchase the new Samsung Galaxy as I thought Tesco had quite a reasonable price going for that particular phone.

The member of staff who served me asked for a form of identification and then rejected it, telling me that it didn't look right. I was shocked so therefore went back into the main part of the store to tell a member of family what had happened. We both came back to the man who was serving us to ask why he thought it looked fake, for him to reply with an answer which suggested that he knew he was wrong, however he still wouldn't serve me.

Therefore I went to get another opinion from the store's security man (whom is trained in spotting a fake ID) and he told us that my identification was perfectly fine. Therefore we went back to the man to tell him this. And he refused me again.

I ended up complaining to one of the staff at the store who told me that she would sort it out and would sell me the phone herself if I wanted, however I felt so insulted by this man (he reduced me to tears because of his misogynistic attitude that he had towards myself) that I stated that I was to go somewhere else, I put in a formal complaint and left the store.

The woman who I had spoken to about the situation phoned me up a few days later to apologise about the service that I had received in store. I received an apology from her, however the man who had caused all of this still hasn't apologised at all. He upset me and it isn't at all acceptable to be giving out this kind of customer service.

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