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★☆☆☆☆

“Terrible appalling unhelpful”

written by Cal-tan on 22/07/2016

Stupidly planned a last minute trip through a travel agent with this company to Elounda Crete.As we live in Northern Ireland and the package deal was from Manchester to Crete we booked our own connection flights home to Belfast leaving plenty of time to allow for a reasonable delay..We Boarded our plane (small planet) flight S5123 12/7/16 which was completely out of control with the majority of the passengers being teenager/20's who were malia bound...the two young fellas who were our flight crew were acting like they were on holidays with them serving repeated drinks even letting them use the front of the plane as a bar which made it very difficult for myself and my 11yr old son use the toilet as we were near the front of the plane and was very intimidating,these two staff were not in control of the plane and their behavior totally unprofessional taking into consideration my friend and I and our two children had been travelling over 24hrs from Northern Ireland to Herkalion we were exhausted! After baggage reclaim we made our way to the "smiley doors" meet and greet by Olympic we were keen to be given our coach number,what were greeted with was far from acceptable when my friend asked which direction our coach was in he lifted up his arm swung his elbow in her face and shouted yoooooooo and greeted the large group of young fellas behind us....he was so dismissive after several attempts I then approached another rep across the road and he took time to explain our coach number and was very helpful, we boarded our 2 hr coach journey to Kavos bay Elounda which was noisy as it was packed with young ones going to malia.On arrival at Kavos bay at around 4ish am we were assured by our rep that Kavos had 24hr reception and that we would be greeted on arrival,not true...there was no body was complete darkness and we had to run around the complex trying to find our num 5 room which we could find every other number except ours after about 30 minutes we found our room which was situated out of sight and had keys in the door,may I add it was no fault of Kavos bay as they do not run 24hr reception its 8am/8pm!Fast forward closer the end of our stay which Kavos was beautiful and lovely kind staff..one of the Olympic staff who was a rep at kavos was very helpful great girl and helped us write a report of our experience thus far and a complaint about the small planet flight and the smiley doors incident.We thought this was our only bad experience of our holiday and got packed to start our long journey home only to realise we had to check out of our room at 12noon and our coach wasn't picking us up until! 10pm!!!A 10 hr wait!...Our coach picked us up that night really friendly driver just before we reached the airport the rep made an announcement to say our small planet flight was delayed by 3/4hrs WHAT! our connection flight to Belfast was 4 12 hrs after we were supposed to land we were distraught as we had budgeted for this holiday and had NO spare funds to pay for brand new flights home...we made the rep on our coach aware of this and she assured us that when she knew what was happening they would do everything they could to help us and that we wouldn't be left stranded again when I expressed our concerns to a male rep he was very bad mannered made a face at me and walked off (they should be sacked)...after a long wait on the floor we were then told the plane was cancelled and we'd be put into a hotel for the night with food and drink provided for...we ran and got on one of the coaches not knowing where we were going my 11yr old son found this very distressing and was incredibly upset he was the youngest there were no other children except my friends 13yr old daughter,we eventually were given a hotel name and dropped off literally streets away we just ran after the others as we'd no clue where we were in the darkness... When we arrived at the hotel my son was exhausted and the younger lot had all shoved front to get a room but I pushed my way front as my son needed to get sleep and in Fairness most were sympathetic and helped us including a mother and her older son plus a very outspoken man who spoke up for the whole group as the hotel wouldn't provide us with even a drink of water nothing until the morning the majority only had enough cash for airport for a soft drink and snack myself included had only 5 euro plus some sterling for plane...So we got our heads down for very little sleep as the Olympic rep was meant to arrive at 9am we got up waited NO SHOW were told 11am we waited NO SHOW not one rep arrived EVER AT ALL the poor receptionist had to deliver any information!Later on in the day the the cowardly Olympic company sent a letter to hotel saying another flight was arranged for 4.15am the next morning and that they were sorry for any upset not much help when we'd be stuck in Manchester as we'd no flight back to belfast!We were picked up at 1.30am checked in got flight S5124 21/7/16 which the staff were extremely rude couldn't believe how they were speaking to us I even had my foot trampled on very confrontational one even said that it wasn't for him staying on to do another shift that we would not even had got home the absolute cheek I will personally be reporting everyone mentioned in this review!And the best part is if we wanted to fly with them again we'd be given £30 off,just insulting!!When we got off the flight at 7am we waited 2 hrs for our bags as no one knew where our bags were,how could our bags be lost when we'd just got off the flight completely ridiculous!!!!At Manchester I'd no idea how my son and I were getting home as Olympic staff made it clear they wouldn't help us we were just dumped in Manchester, being desperate i had to ring my mum and she had to pay £320 for my son and I to get home as it was last minute the flights were more than 10 times expensive plus the money I'd lost on the other flights we'd missed!Needless to say we are all completely exhausted and I WILL NEVER USE OR RECOMMEND THIS COMPANY TO ANYONE I was completely appalled at how two mother's with children on their could be treated!!!

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