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“Didn't care”

written by 93West on 17/07/2016

We booked with A1 for me my partner and 2 baby's to go majorca. Our last day we had reception phone us and say come down we went there for them to say lowcost holidays had gone into administration and we had to pay for the holiday again 2500 or they would call the police. They locked us in the hotel. I called A1 who I booked with to be told yes you booked with us but we used lowcost so you have to pay again I said we don't have it and they want to arrest us for them to say well it's nothing to do with us. We had to sneak out the hotel when we could and go to the airport as I didn't want to get arrested with my baby's and didn't have anyone to help pay 2500. They was happy to take our money and earn interest on it but help us they was not interested never again would I use them and also they said if we paid we wouldn't get the money back as it's ATOL protected if they go into administration and they hadn't and as they used lowcost they are ATOL but we didn't go direct from them STAY CLEAR also the airport want 253 to get the car out as they didn't pay that aswel