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“Bad customer service”

written by Alina-Kay on 15/07/2016

Recently my friends got me silver diamond bracelet for my birthday. One link had to me removed in it and first they misleading customers as my friends have been told when they were buying it in one branch that service would be for free. In another branch they said that you've got to pay as it has to be sent away. After one week I've collected bracelet which was damaged as the people who were taking out link didn't do the job properly. Me and my friend pointed it out to the sales assistant which she answered after speaking to the manager who never came around that it's like that when they taking out link and they can send it back to polish. We couldn't believe that after buying expensive item she could suggest that it's like that when they taking out link. We requested the same new bracelet which she wasn't willing to give at the beginning and she was saying in a rude manner that we should listen to her as new one could come back in a same state again. At last after we insisted and she went to speak to manager again she agreed to give us a new one as a good manager's gesture. Though she said to us that if new one would come back in a same state we won't be able to get an exchange or refund. Finally just received bracelet which was done properly and with care but had to go through the stress as there is some staff who is working in that shop simply don't care and give very bad customer service. I'm very disappointed with this experience and would never buy anything in that store again.