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“Just to set the scene....I have a zero balance on my...”

written by on 06/07/2016

Just to set the scene....I have a zero balance on my account and almost £4000 available credit to spend. I received an sms yesterday from Littlewoods thanking me for the payment of just under £100 that was taken on 4th July. I rang to ask why they had taken the money considering I don't actually owe them anything...

The gist of the conversation was that they would issue a refund, but it takes 10 working days to process. I asked what would happen if I decided to make them wait 10 working days for my payments? Quoting T&Cs at me...they'd put my account into arrears and begin hounding me for the money.

Anyway, to cut a long story short, they wouldn't budge on the 10 working day refund policy, couldn't give me a straight answer as to why they had effectively taken almost £100 from my bank account, refused to let me speak to a manager and so after 20 minutes of frustration I ended the call.

I contacted my bank and was issued a refund under the Direct Debit guarantee within less than five minutes of making the call. My account with them is now back to zero.

Littlewoods have just lost another customer as I will be closing my account today. You'd think with all these negative reviews that someone would take a bit more notice of how badly their business is being run, wouldn't you? Apparently not!