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“Unprofessional and do not adhere to their policies”

Written on: 03/07/2016 by Toyota4 (1 review written)

The case worker dealing with our case. She harrassed my sister and myself for details asking us to find out information that she required. ie Probate office for my fathers will etc.
I spent over an hour on the telephone battling with her, as their sister company had well under valued my mother's property, and she had not check the documents supplied to us, to see if they supported their valuation. The documents gave evidence that the property was well undervalued by them. They then decided it was an error and increased the valuation to 15,0000 more, but I argued it still was undervalued. Finally it was agreed to put the property on the open market at an extra £30,000 more. Within a week there were offers well over
the asking price. £70,000 more. But still the case officer refused to take the highest offer. It is now 3 weeks and she has not come back to me or proceded with the sale. I asked for a deadline but she refused. It has been a nightmare throughout with the Company since my mother was buried. They have given me no time to grieve.

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