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“Don't order from Wallace & sacks ”

written by on 29/06/2016

Placed order expecting delivery within 14 days as stated. Day 16 and we had heard nothing. Rang and lady said oh that orders here, ready & waiting. Waiting for what I don't know. Arranged delivery. Arrived fine but the garden set we ordered one chair has a broken piece of rattan and the arm of the sofa chair is not square / flush with the rest of the the item. On the egg chair the hole drilled for the bolt and screw to join two halves together the hole is too big and the nut disappears into the hole and the strength of the frame is compromised by the hole. Emailed Wallace sacks with photos and no reply. Their customer services sales and after sales is shocking. Please do not use save your money and shop elsewhere as the quality is not great at all for the price.

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