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“Misleading! ”

written by KellenBain76 on 28/06/2016

We found a house we liked a few months ago and the estate agent recommended we get qualified by L&C their affiliated broker so we could put an offer in etc. They took full details of all our income/debt etc, told me over the phone they would have no problem securing us the amount we needed and sent us a formal document saying application in principle. The service was fantastic at this point, quick response and could not do enough for us! We had the offer accepted on the house and as L&C had been so good until that point we decided to proceed with them. BIG MISTAKE!! Turns out their 'application in principle' is not worth the paper its written on. My husband had two late credit card payments two years ago which I had told them about when I submitted all our information. All of a sudden we were transferred to their bad credit department where we told the amount we could borrow had now plummeted. We had to pull out of the sale on the house we wanted. Having been told we could get a mortgage but just a much lower amount, rather than give up hope we started to look at ways to make that work for us. Thats when all contact stopped, they stopped responding to emails, didn't answer the phone and basically lost complete interest. We went elsewhere and found another fantastic broker who could help us and got much closer to what we wanted to borrow and with a much lower rate!