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“Abbey Life - in 3 words - Shocking. Diabolical. Farcical”

written by Alhaurin on 24/06/2016

Following 6 phone calls and relevant forms completed and returned, my husband and I are still no further forward in receiving the surrender proceeds of our joint life assurance policy. I now have to submit proof of Identification despite them having received the monthly premiums from my own bank account since 1993 !! and answering the relevant " for security purposes" questions !!!! . The customer service staff are undeniably unhelpful condescending and hostile. They try to hide behind Data Protection law and Money Laundering Regulations all of which I am sure the Regulatory Ombudmans would love to hear about. As a professional who provides client legal advice I can honestly say that I have never in my life came across such a company. They should be held accountable for the incompetent way in which they handle and process customer/policy holders queries and complaints . Please do not go near this company