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“Customer service non existent: ”

Written on: 23/06/2016 by TonerAkg (1 review written)

I received an email as a member of their privilege scheme. 0ffering 25% discount. This link directed me to US website which resulted in the cost of booking being doubled, due to having to take out extra insurance.

Customer service do not call back when advised. Don't call back at all. 25 days after initial complaint no progress. Have to repeatedly call premium number. It's an absolute lottery as to who you get from polite to young adults who hang up.

It's ok till something goes wrong then you are advised that they are to busy to help.

The worst customer service ever. Never using them again still £300 out of pocket,

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