written by Kristeny1968 on 23/06/2016
Trying to get through to anyone is a pain, by email they are fine, but over the phone it is hard to be understood properly. In all honesty I would not recommend these guys to anyone. I can not understand why it would be so difficult to change the dates of the flights I wanted with a small admin fee. I do it for work all the time which is why I can not understand how this is not possible within a travel agent.
Not only this, with the constant changes in flight schedules, I have had to check myself my flights to find that they have been changed, sure the agents are notified of any changes that they can change the flights automatically and then just inform me. I am scared that I will not be able to fly now, and the vague language in the emails is not always the most helpful.