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★☆☆☆☆

“Horrible”

written by 180Hopper on 22/06/2016


Just took the trip of a lifetime with my son to play golf in Scotland. All 4 flights we delayed...No reason given. Paid extra for seat assignment $600 in total. Leaving Phoenix they had my son and I not sitting together even after my on line check in confirmed the seats we paid extra to sit in. They moved us around and we sat together. Hassle then in London sat on the next plane waiting to leave for over an hour. Arrived late in Scotland. Coming home the flight was delayed and then had to file a new flight plan. HEAD up their asses. Got the London late had to walk over 2 miles to get to a shuttle bus that had a line out the door. They called for anyone that had a connection 1 hour or less. We went up there as we had an hour and 5 minutes. They turned us away since it was not less than the 1 hour. BULL SH. Finally got on the 3rd shuttle and had to run to the gate about 1/2 mile away as they were boarding. Arrived in Phoenix and walla no golf bags. They told us they would be on the next flight arriving PHX at 5:30pm the next night and would deliver them to our house. NOTHING....started calling them at 4am got directed all around and had to call internationally to get again no answers. Finally after talking to a bunch of Indian people who do not speak proper English got an answer that they were on American Airlines. Called American airlines per British Airlines helper....They know nothing and can not track the bags using British air tracking number. Call BA again and got some lady that told me the bags were in Flagstaff last night around 11pm and they would be out for delivery sometime today. My son has a golf tournament today that we paid for 4 weeks ago. Looks like the bags will not be here in time. Called Flagstaff American Airlines and they confirmed they are there. She was going to call the currier and have him phone me. I called twice and she would not give me the curriers phone number but insured me he would call me. That was 2 hours ago. The golf tournament is at 11:30am today. Flagstaff is 1.5 hours drive. BULL SH


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