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“SHOCKING BREITLING SERVICE !!!!!!!!”

written by Nielsen1962 on 21/06/2016

As with many other stories & reviews of BREILING WATCHES I am reading too many are reporting shocking service, terrible repair timescales (up to a year) and 'up-selling tactics' of repairs and maintenance of such"wonderful timepieces"..

My Story so far...

My Superocean 42 went for a service & was losing time - it was just out of warranty so I was liable even though I felt such a quality timepiece should not be losing time. When I handed my watch to Ernest Jones in Silverburn, Glasgow for a service I thought 'great' as I was told 6-8 weeks and I'll have my watch back.

Then it started to go downhill after week 6 when I was called by the 'estimates team' to discuss my 'estimate for works'..."excuse me what about the service I wanted ?" - this was never mentioned & with the estimates team on the line 'up selling' tactics persisted & pressure tactics I felt to discuss my 'estimate for work' - no mention of the service just to discuss it had received an impact damage which when described sounded like another watch because my watch looked pretty fine to me when I had put it in for a 'service'..
and how much it would cost to fix -
My service was meant to be £385 and they quoted £1,100.00 for the works.. 6 months of back and fourth and I got it back. I initially put it in for the 'service' in December 2015 and it was finally returned in May 2016 and after a saga and negotiation in price and works AND now its running fast less than 3 weeks later and the saga is about to start again when I return it. SHOCKING SERVICE BY BREITLING !!!!!!!!!