written by Barbara Aimson on 18/06/2016
Had all our Insurance with them for many years. After 14years we decided to change the car, I rang to inform them, it would be £150 extra for the remaining 9 months, which I thought was excessive. For the first time ever I decided to try Compare the Market, got one for nearly £200 less, even the excess was £50 less. Rang & informed them, even, the customer service agent agreed their car insurance is the dearest. We expected a refund, cancellation charge £50, I was very unhappy about that. Come buildings & contents renewal I will certainly go on Compare the Market again. I have reported it to the Financial Service Ombudsman who informed me they do charge anything from £25 upwards, trust Saga to be in the highest bracket