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★★★★★
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“Great”

written by Tapee on 16/06/2016

I worked in London for 8 months this year from America and took 4 large suitcases with me. When I was leaving, I did not want to bring all the bags back at once, so I kept two large suitcases back at a friends home to be shipped to me later. When looking into services that did this, I wanted to make sure I didn't inconvenience my friends and that I'd get my bags in a timely fashion. When looking on google for services, First Luggage was the first link I clicked on. Their affordable prices, easy sign up and flexible pick ups on weekends was what drew me to them. In the end, the customer service representatives called me to take payment, figure out a convenient one hour time slot on Saturday and walked me through the process/ next steps. They were extremely informative and helpful, predicting that the bags would show up a few days later.

I was given confirmation that the bags were picked up on Saturday and was sent a FedEx international priority tracking number to determine where my bags were. The bags were shipped from the UK on Monday and I received my luggage on that Wednesday!

Seriously great service! I would absolutely recommend to anyone that has similar needs or is just wanting reliable shipping services.

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