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★☆☆☆☆

“Horrendous company ”

Written on: 15/06/2016 by Wilsoncz136 (1 review written)

2nd time I have had a problem with them, the first took 12 days to sort out! This time admittedly it did not take so long but what a shambles. They have to email their banking department and wait 24hrs for any sort of reply. You cannot get through to the same person twice.They do not call you back as promised.On their advice I registered an official complaint which eventually resulted in a refund of most of my money but not the full amount.So I now have a 2nd complaint to await the outcome of, where I have to send more information that they already have from the first complaint but because they have closed that one it all has to be resubmitted again because they have procedures to follow!!!In my 50+ years on this planet I have never had such poor service from a company and still no explanation of why my transaction was rejected.do not touch them with a barge pole and if I could have scored them a minus score it would have been -50!!!!!!!

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