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“These people are worse than your worst nightmare, AVOID.”

written by bigcoolviking on 13/06/2016

Unicom signed us up on one of their infamous 3 year contracts for phone and broadband. We were assured by the smooth talking Rep that: ''Unicom provided everything that BT did only better and cheaper''. This was a blatant lie, they cannot provide openzone, i.e. The Wi-Fi access away from home BT provide with 6 million hotspots. We explained before any contract signing this was an essential service we needed regardless of cost. As soon as we realised there was no openzone facility we, ( within a week of getting the modem) we called to cancel and confirmed in writing, and explained exactly why the contract was null and void.
They then sent us our first bill which included a charge for 'itemised billing' for just 3 calls, that was more than the combined total for the calls. This is wrong to treat customers this way, there were actually 2 hidden small charges on the first bill.

The Modem they sent us was a hideous looking dated boxy thing with annoying flashing lights and writing so small on it you need a magnifying glass to read what they are for.
The charges were not that much cheaper than BT in fact there was hardly any difference.
They claimed they use UK call centres, yet the confirmer that called us was clearly Indian or Pakistani and spoke very poor English.
They claimed they would pay any cancellation fee to BT to end the contract. They did NOT do this either.
We sent the modem straight back, paid the bill, and cancelled the contact as they had not kept to their main promises, and cannot offer the WI-FI service away from home, that we said was essential for us.

This was just the start, they then sent us cancellation fee invoices for over £600 and additional fees, then others with additional charges of over £700, Then £1,300 they phoned several times and were unhelpful and rude.
Now we get spammed every week with letters that we just send back, and harassment from a debt recovery company they PRETEND to have appointed.

They send out Fake debt collection notices from made up names, in house, and FAKE court letters that look very official. Why this parasites are still in business is a mystery to me.