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“Be careful before you order from INSTAsmile denLAB”

written by rchy on 09/06/2016

I ordered clip on vneers for my upper teeth to cover a gap. Getting accurate self-impression of teeth can be VERY TRICKY. I followed the instruction leaflet word for word and watched their video but i could not get it right. I had eight attempts but the impressions weren't right. Each time i took an impression i sent INSTAsmile a photo for them to check, and I was told they weren't correct.

In the end I gave up and asked for a refund. They DEDUCTED £75 before giving me a REFUND.

I questioned the deduction - at first INSTAsmile told me they deducted 30% as handling fee, citing this is in there T&C. I challenged them that there is no such clause in their T&C. They came back and said they retained £75 because production had begun and they don't have to give me a refund once production starts.

Not sure what production INSTAsmile were referring to - for production to have begun the self-impression of my teeth had to be accurate. But the impressions weren't right so production of the vneeers never started.

I expected to be charged for the self impression kits before they gave me a refund. This would be £25 not £75.

INSTAsmile are just waiting to FLEECE you - so BE CAREFUL.