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“Absolutely disgusting customer service! ”

written by LiamMoore on 07/06/2016

Booked my summer holiday last year and not had 1 single payment reminder (regardless of what your 'system' says) until receiving a 'FINAL' reminder text alert giving me 24 hours to pay the full £3.5k balance or my holiday would be cancelled!

To make matters worse, whenever I have tried to sign in to the 'Manage My Booking' interface, it doesn't work!

Asked for a slight extension so it would no interfere with other bills in light of this failing in comms and was told 'I can't do that' and the 'system' says that payment reminders have been sent.

Very funny to learn that there is apparently no way of checking if the reminders DID actually go out - because if there was, you would see your 'system' has a glitch!

Will never holiday with you again after this!

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