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“Terrible Customer Service ”

Written on: 06/06/2016 by Hardyaj125 (1 review written)

The customer service was appalling from start to finish. In my candid opinion, you can't trust the warranty they give you after a repair. It appears at least to me that they'll always find a way round it and make you pay for a new repair. Sent my car with signal on dashboard and was diagnosed, ''repaired' and cleared by them. After a couple of weeks, same signal appeared again. Took it back to them thinking it's covered by warranty. They came back to say the diagnosis this time came with different fault, so need to pay for a new repair. I wondered why they couldn't pick that up just a couple of weeks ago and how sure I should be that even if I paid for the repair the second time, the situation will not repeat itself and this time with another fault diagnosis. The mechanic wouldn't even afford me the courtesy of coming out to talk to me. Very very appalling. Am not sure customer experience is of a paramount importance to them.

It was an extremely regrettable decision to use their service. Unless what I and others here have stated is unimportant to you, DO NOT USE THEIR SERVICES. IN MY VIEW, YOU'LL CERTAINLY REGRET IT IN THE END.

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