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“Bunch of Jokers”

written by on 02/06/2016

May I just add my voice to the collection of negative reviews posted on here, following my own experience booking flights with these jokers. Everything seemed OK until it came to check-in online, and I discovered to my complete surprise that I had been booked on a completely different set of outbound flights (12 hours earlier) to what was on my booking confirmation and e-ticket! As it was a travel agent booking, the airline were unable to modify it, and once I rang the company, it became very apparent that there was no one there who was able to take responsibility and help me. I was therefore forced to change my travel arrangements at very short notice so I didn't miss the flights, and also had to fork out for an extra night's hotel accommodation due to my earlier arrival time. Had I done the online check-in at a later time, or checked in at the airport, then I wouldn't have been able to travel at all!

Subsequent phone calls to this organisation to try to get compensation for the inconvenience caused by this blunder proved a waste of time....everyone I spoke to just seemed to pass the buck to someone else, and were unwilling to put me through to someone higher up who could address my complaint. When I finally did speak to a senior supervisor, they refused to offer any meaningful compensation (like a flight upgrade or a monetary refund) and instead just offered a voucher to redeem against any future bookings through them! After I made it explicitly clear that this was not acceptable, since I didn't intend to use their services again, we had an animated discussion about whether by taking the flights I had in fact accepted their T&Cs (which I pointed out they had failed to abide by themselves in booking me onto a completely different set of flights without subsequently informing me!). I then informed him that I would be taking further action, at which point he refused to speak with me any further.

As they are *not* a member of ABTA (why am I not surprised?), I have reported them to Trading Standards via the Citizens Advice Hotline. Save yourselves a lot of time, inconvenience and expense and avoid them like the plague. Moral of the story? Probably best to book direct with the airline and avoid agents altogether!