written by 215Houston on 01/06/2016
The call handlers are so bad tempered.
They used to be so nice..what happened?
The straw which broke the camels back..
'There's a wrong amount on my account..can you mark it until it's sorted out?'
Answer - No.
Ridiculously the wrong amount was from Waitrose - who apologised and later sent me £10.
But I'd cancelled by phone and sent an email - and Waitrise had replied with a case number.
Apparently this wasn't good enough for Partnership staff.
After a series of grumps and unhelpfulls I'm gone.