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“Unbelievably bad!”

Written on: 01/06/2016

Like the other reviewers I have lost £7000 paid as a deposit. Initially I was told by sales rep installation would be a month - then by the surveyor about 8 weeks. The reason for the large deposit - 50% - was the need to order the supplies up front. As I had no contact after 8 weeks I contacted them - eventually - and was told they were waiting for an upgrade - and was given a definite installation date of beginning of February - 4 months after order. I contacted them again end of January and was told the new upgrade was just coming in and I would be informed of the new installation date. I wrote a letter of complaint and they didn't have the courtesy to acknowledge it, never mind answer any of the complaints. I managed to talk to a manager who gave me another 'definite' installation date of 14 March - confirmed by email. I phoned 10 days before and was told the installation team would arrive 8.30 to 9am. Surprise surprise no one arrived! I again phoned and snother manager said he would phone back - he didn't. I wrote again - no response. My solicitor wrote again no response.
This is a company that has no interest in customers - KEEP WELL CLEAR OF THEM.

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