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“Why bother giving a Warranty when it means nothing!”

Written on: 26/05/2016 by Thorpe122 (1 review written)

Bought a VW Golf from here 2 months ago, Bit on the prices side but yo expected buying from a garage. It came with 3 months warranty and straight away I had a problem with the offside rear light unit full off condensation and indicator light very dim. I called Evans Halshaw in Ashton and suggested that as it still has a years VW warranty, it might be best for me to take it direct to them. They said I had to take it to them instead as they would have to diagnose it first. I booked the morning off work as I had to have a 2 hour slot for Evans Halshaw to look at it. On the day I say in their waiting room for an hour and a half and the young lad in reception casually informed me that they couldn't get involved with the investigation of the fault and that I should go direct to VW and book an appointment with then. I was a little dissatisfied as I'd took the morning off work and he'd already started serving another customer. I went back to my car, sat in it for 5 minutes then went back in and asked for some sort of paper work as I had bought the car from them wasn't prepared to go empty handed to VW for them to perhaps say I would need to go to where I bought it from. I found the reception staff most unhelpful as they handed me a piece of paper that was not official and suggested they stamp it so VW would know where it had come from. The two young boys in reception looked as if I had asked for something out of the ordinary. I had no apology for my wasted journey and the young man who initially served me suggested that I have might have rang through yo their call centre and that's why I was told to go there. Never the less it was a wasted journey and I am optimistic that VW will rectify the fault for me. Before I went back to my car I asked the receptionist what exactly I was covered for with their 3 month warranty, he was unable to tell me. Won't be buying a car from here again!!

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