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“Poor IT system and Customer Service”

written by Jonathon1975 on 26/05/2016

After a month since opening an account, when I was trying to logon online, I seem to have mis typed my password. Without any warning my account got locked after 3 attempts. When I called the customer service they asked me for a telephone password to unlock my online account. I didn't know what it was and the customer service person didn't give any other alternate option to unlock it through the phone. She advised that I need to set a password for telephone banking through post first and then call them back to reset the online account.
This seem to be lengthy and frustrating and something unheard of.

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