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★☆☆☆☆

“It gets worse ... Charges to receive my bill :-(”

Written on: 24/05/2016 by webgeeze (3 reviews written)

I was originally a Cardsave customer who was absorbed by Worldpay. I am not a fan but as with all these things, it's a pain to move. I have stuck with it, as it works BUT I am looking around now because i can't bear to deal with a company who charges £4.99 just to be able to get my invoices! Shocking ....

As from the end of May 2016, they are charging £4.99 for an account which simply allows businesses to obtain a copy of an invoice for their charges. These invoices cover the fee's they take for me to process credit and debit cards.

I run a domain name, hosting and web design business and I bill clients on a recurring basis each month. It's not hard to provide a facility for my clients to access this data and it's not rocket science to send a basic invoice copy when the invoice is raised. However, Worldpay have got greedy and have seen a way to charge £60 per year for the benefit of getting your invoices from them.

The rub... I bet, many businesses will do their paperwork once a quarter. These are bills which can just wait. They are auto deducted from my bank each month and I grab the invoices when it's VAT return time. Unless I pay Worldpay £4.99 per month, they will issue an invoice for my service and hold it for 7 days. After that, tough **** as it's gone. My only option is to pay extra for a paper invoice in the post or accept this rip off fee.

Banks serve a purpose but they are leeches and this is just a scandalous way of getting a bit more money out of their clients. I just de-activated my account as I can't tolerate dealing with banks who are so willing to rip me off.

where has the customer service gone??? shame on you worldpay.

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