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“Customer service very cold and mechanical. ”

written by Katrinap61 on 18/05/2016

To start, we haven't received our tiller yet. We were told that it would arrive Monday or Tuesday. Reality ,tiller was shipped on Monday.
We opted for the payment to be divided into 4. Reality , the entire amount was charged to our account.

This morning ,I called the company. The lady informed me that the unit was shipped on Monday. For arrival on Thursday. We won't be home. She corrected the payment problem immediately.

There was not one word of apology. There wasn't any compensation of money or products offered. Nothing but bare bones cold contact.
My daughter thought perhaps it was because this isn't an hospitality industry as a hotel. But. We have had two issues with a luggage company that was totally opposite this. And once was my fault and once was theirs. A very different experience.

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