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★★★★★

“Akoma service experience”

written by 77customer77 on 18/05/2016

I have decided to write this review, because the mixed reviews on this (and other review websites) really made me wonder whether to go with Akoma or not.
I was looking for raw shea butter, which I previously bought from another brand, but they no longer have stockists in London and as a result the final cost to me would be rather high.
After the usual research, I had my eye on shea butter from Akoma because of the price without compromise of quality. Since I do not know anyone, who had purchased from akomaskincare.co.uk, I checked out the reviews online. Rather mixed opinions made me wonder whether to spend more money and use the company I used before.
However, I decided to have a leap of faith and test the customer service before making the purchase. After ringing the first time a voice mail recording started, which almost made me give up. One minute later I gave them another call and this time got an immediate response.
I voiced my concern and asked for assurance and explanation of how they do things. I also asked whether they offer samples of products. The lady said they do offer 3 different samples and the choice happens at the checkout. She sounded confident and so I decided to make the order.
At the checkout I chose to use the service as a guest, which did not give me any option for choosing any samples. Immediately after the order was placed, I gave them another call to ask about the samples. A different lady answered promptly, found the order and made sure to add the sample request on their end.
I had chosen the cheapest delivery option, but the package arrived very quickly. Everything was there as they promised, samples included.
I have already tested the shea butter and am happy with the quality.

In case you are wondering, the whole samples drama was to see whether they would make an additional effort and render the bad reviews faulty. They did, to my greatest relief, hence this positive review.
Hopefully it will help someone, if in doubt.

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