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“No Customer Service”

written by kuMyrick482 on 17/05/2016

Expedia customer service is non-existent if you need them to correct anything. I was trying to book 2 rooms in Venice and the website would not allow me to have 1 with two twins and 1 with a queen. So I called them. The customer service representative, whose first language was not English, was happy to process the order in two transactions as that is the only way the system could handle it. Well he typed my email address with one letter wrong. The result was that I did not get a confirmation or the points added to my account. I spent three months, 10+ emails, 2 phone call including holding for 15+ minutes, trying to fix it. I even emailed the CEO. Ended up just where I started.

I purchased 17 nights of hotel rooms for almost $4,000 and they did not care enough fix the fact that they created a duplicate account. They kept saying I needed to email from them account that I do not have. That yes my name is the same and the email is one letter different, but that I am not allowed to have two account. To which I said GREAT, fix it! Oh, well we maybe an online company but we don’t know how to combine the data from two account. F-Off Expedia!

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