written by 86Black on 16/05/2016
Orchid arrived with tear in one leaf and mark on another. Flowers looked a bit sad and definitely not the quality one would expect from M&S. When I rang they offered a £5 gift card. The plant was £45 and when it is sent as a gift you would hope it to be in first class condition, not a reject. They then agreed to send a replacement which was in very good condition and different altogether from the first plant. Well done M&S on your second attempt but it should have been right first time.