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“Worst customer service!!! ”

written by Harvey236 on 16/05/2016

I ordered a bed and a mattress which the carrier fail to deliver on the day, they kept me waiting all day to receive the goods. Upon raising this to their customer service manager, she promised to have this resolved and cleared asap. However she could not re-book the goods for delivery until the carrier had not re-checked them back from the van to the depot. She then raised this further with the delivery company management and advised they will have the goods delivered after 5pm since they wasted my day the first time and kept me in limbo. Yet still the carrier message to say they will be coming early morning and we had to cancel the delivery. This happened a further one more time where the customer service manager again requested to have our preference of delivery after 5pm and the carrier message to say they will be delivering early morning which again had to be cancelled. After this final episode we lost all faith in Mattressman and the courier, and requested the item to be delivered by another carrier with the delivery to take place Saturday morning, the customer manager promised to book this for delivery before 1pm however the carrier messaged to say the delivery will be between 14:30 and 18:30 late Friday and we tried to call the customer service at mattressman but no one was there to answer our calls. We manage to speak with the carrier who were very helpful but advised mattressman only booked this delivery as a standard delivery and hence it will not be delivered before 1pm as promised to us by the customer service manager at Mattressman. The customer service manager promised to have this booked as a named delivery with a time slot with the carrier but failed to follow through on her promise for the fourth time. We did eventually receive the goods later Saturday at 5pm, 3 1/2 weeks later. I have messaged the company, let us see what their response is. A lot of inconvenience with the worst customer service ever experienced, you would be wise to stay clear from this company.