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★★★★☆

“Good experience”

Written on: 14/05/2016 by sarahlotte (1 review written)

Confused.com listed Swiftcover as one of the cheapest, however I was reluctant having read the negative reviews on here. So rather than just click buttons on line I called them to proceed with the policy & ask some Qs to assess their customer service for myself before giving over my card details. The guy I spoke to was very helpful. I asked him to slow down as I was finding it hard to keep up with him & he did so. I asked to opt out of the automatic renewal system & queried the negative reviews regarding admin fees. He explained that changes to policies can be done online easily & that there is a £10 admin fee if you choose to call up. I asked for their claims number just in case & if it was a Freephone number. He gave me the general number & found me a free phone number too, which I have saved into my phone with my policy number "just in case"! He apologised for the negative feedback I had read & thanked me for choosing Swiftcover. I am hoping that I do not have to call the claims team but am happy with the service I have receieved so far & wanted to leave a positive report to show this.

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