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“Faulty Gala Tent Pro 40 Compact Gazebo but no refund”

Written on: 12/05/2016 by johnrtaylor (1 review written)

I purchased a Gala Tent Pro 40 Compact on the 18th April 2016, It has been used twice and it has some very serious problems. One of the issues is the end caps in the trusses, one is incorrect and at least 3 others are damaged, this has caused rubbing damage on the canopy creating a hole. One of the metal feet has come off, improperly welded. The construction and strength of the frame is poor. Gala tent have collected the gazebo, but they say everything is my fault and refuse to issue a refund. If it hadn't of been damaged I could have returned it for a refund as it was within the first 30 days , so it doesn't make sense for me to damage it!! Please avoid this company as there customer service is diabolical, and they will do anything to avoid giving a refund.

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