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Written on: 05/05/2016 by Kelvin33 (1 review written)

I booked flights for my husband & myself and got a good quote. The agent didn't bother to tell us that they take a non refundable deposit and admin fees. After saying I would book flights was asked for my credit card details and sent details of the booking. I then say the non refundable deposit of £50. I was then sent another email requesting payment + £10 admin fee charge. When I called the agent back the response was that it was an 'Atol' charge, which I have never heard if before. I called back as there was a £65 decrease in flights and asked whether the difference could be refunded and the agent was rude. NEVER use them. I'm reporting the company to Atol and see what their response is!

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