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“Absolute shambles! Avoid at all costs!”

Written on: 05/05/2016 by DouglasRoth (1 review written)

It was easy to get this cover, and they were the cheapest when I was insuring my bike, this was all fine and I got everything through email the same day.

When I sold the bike on, I wanted to cancel my insurance. Originally, I spoke over the phone with them about it where I decided not to cancel as I was looking for another bike. They told me then that if I wanted to cancel my insurance all I had to do was to notify them via email that I wanted to cancel.

When I finally decided to cancel, I emailed them through for them to then tell me that I would need to send through a signed letter. I was out of the country when they finally replied (4 days later) and only got back a week later. They now claim that because I only sent the signed letter on a different date, I am not due the amount I am owed, even though they were notified earlier and failed to acknowledge that they even told me to just email through, pretty much calling me a liar on the telephone!

I will never use this company again. Avoid at all costs.

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