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“THE ABSOLUTE WORST ENERGY SUPPLIER - PLEASE DO NOT...”

written by BryannaMcGraw on 29/04/2016

This company has been an absolute nightmare from start to finish. Despite my phoning and requesting bills for over 2 years and then submitting numerous formal complaints because I hadn't received a bill still no bill was sent to me! During one of my many phone calls to them I was advised that something had gone wrong with their system and that they hadn't sent a bill out because it was for £10,000 - 'We live in 3 bed terrace property & had been paying a monthly direct debit throughout' so it was blatantly obvious that this was a major error on their part and they openly admitted this. They requested that I take photographs of my gas meter and send it to them & then they would be able to sort the problem - we took the photographs and forwarded them on but the problem was not resolved! In fact during my next 2 phone calls to them they asked for the same thing and they once again said no problem we will solve it for you and will send you a bill - this once again never materialised. Mid March two and a half years after I switched to them and following approximately 15 phone calls by me requesting a bill, a letter landed on my doorstep saying I owed them £600+. I phoned them to complain and was told that due to all the problems I had endured during the time I had been with them that they would ensure this outstanding amount was removed from my bill and that I would hear from their billings department confirming this in the next 6 days... we are now 3 weeks on and no phone call had come so I phoned them again today to complain again only to be told that they had made an error... apparently I owe them £1,050.00 and they confirmed that the previous person had never made contact with the accounts department, this was a fabrication!!! Needless to say I will be contacting the Ombudsman in the hope that they can sort this shambolic company out on my behalf because I GIVE UP!!!. This company is to be avoided at all costs - Two and a half years of hell and who knows how much longer this nightmare is going to go on for. PLEASE, PLEASE, PLEASE, DO NOT MAKE THE SAME MISTAKE I DID, DO NOT USE COOPERATIVE ENERGY - YOU WILL MOST DEFINATELY REGRET IT!