Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!

3976553

Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


★☆☆☆☆

“Please Avoid and Look for Alternatives”

written by StuStringer on 29/04/2016

Please read this before committing!

We have been looking to replace our wardrobes and after finding out there was a Sliderobes in Maidstone we decided to stay local. My wife and I got excited and went to the showroom and were greeted by a nice lady.
An advisor had been assigned to come to the house for a quotation where after deciding on a design and colour the cost was £5700! We didnt argue on price as they talked a good game and the design was what we were after.

After numerous calls for a visit to ask if I needed to pull down a door frame the owner came out in his new Jaguar and was one of the most condescending people I have met. No wonder he is not tasked with normal face to face business. He agreed the frame would need to come out 'but its ok, get the plasterer in afterwards'.
Long story short, I got the wall sorted and Sliderobes came to fit on Monday.

Disgusting! Uneven, marked, chrome tarnished, shelves not set back correctly, doors marked and DIRTY!!! £5700 and not even wiped down properly!! My wife spent the next hour cleaning them down.

I spoke to the advisor who came out and asked us to make a list of 10-20 things we didn't like then after realising this was ridiculous agreed to replace all of the interior. Along with myself, Sliderobes are in the business of 'Luxury' goods. People don't NEED expensive wardrobes, we choose to have them.

The team came back out to refit today. Not the whole interior, just a few parts.
After the fitter had patronised my wife I have made the call today to request a call back.

Quite simple, only my wife has been involved until now, but asked for a call before I get home at 5.30 or I would be dismantle the wardrobes and drop them back to the Aylesford branch. I received a call from the owner after my Facebook review who said they were not unreasonable people and they would come and collect the wardrobes and would save me a trip dropping them off.

I got home and had a look last night and after deciding we were still not happy made an offer of an additional £2500 to take the total to £3500. Or I would still be happy to dismantle for a refund.

I took a return call this morning who stated 'this is the best it is going to get' and if we chose to take it down they do not care as this is my decision. It turns out the 14 day cool off period with Barclays is worth nothing as they have already paid Sliderobes so an investigation has been opened. I have also contacted the Retail Ombudsman so a case could be raised against them also.

Please look at alternatives rather than choosing this company. They are extremely nice until they have your money then wash their hands.

Was this review helpful? 1 0