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“Long wait then NOT all inclusive insurance!”

written by AbagailHolman on 23/04/2016

After waiting 1.5 hrs at Fueterventura airport in line to collect car after reserving we were confronted by card put in front of us stating windscreen and wing mirror not included in car insurance. We were aware tyres fines keys etc were not included , but never before have we been confronted by this! We are regulars customers with autoreisen and frankly very disappointed with this company now. Emailed the company following morning to raise the complaint and did not have the curtesy to reply.

We paid the additional insurances( which should have been in the small print) for windscreen and wind mirror cover to ensure trouble free holiday but will choose another company next time without the very long wait to collect.

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