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“Great Product, Great Customer Service!”

Written on: 18/04/2016 by StevieHB (1 review written)

Ordered a mosaic fire pit table which sadly arrived next day damaged.The Packaging was fine and intact so maybe the shipping company not being careful or damaged when originally made? Got a reply to my email that evening, a replacement was sent out and arrived unscathed on my requested day. Assembly was easy and we sat around the fire that evening. What a great product. The Customer Service was even better - to get a reply without having to wait several days was encouraging; I sent photos of the damage and a decision to replace it was made quickly and with absolutely no fuss. I requested the second delivery on a specific day and it arrived as requested. I wish all suppliers worked like this - well done and I will be back shopping again. Would recommend to anyone. The only thing I would have liked before I placed the order? to nominate a delivery day. For this item it was 'next day delivery' but the webpage didn't make that clear. To be able to nominate a day would make this purchase completely perfect!

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