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“Not interested in selling rancid products but fobbing...”

written by vsRichards181 on 13/04/2016

I found the omega 3 capsules had a slight odor when I first opened them; progressively as the days passed the smell got worse & had now started to leave a smell on my hands that I had to wash off. I had thought about opening my second container but then had seen they were from the same batch - I immediately thought of quality control & thought many of this product had been affected so should be taken off of the shelves straightaway.

When I went to take back both containers for an exchange I was first fobbed off with only half what the items were worth, because the manager wasn't there I had to come back later that day. The manager was treating me as if I were lying instead of considering that the product had something wrong with it; I repeatedly had to ask for a full refund as I deemed the product as faulty, they were unwilling to refund me instead just trying to find ways not to give me my money back!

I did eventually get a full refund but not after quoting various consumer laws!

It shows you how good a company are when things go wrong; they would rather find excuses not to refund you rather than see a loyal customer of theirs had found a problem with an item that they were selling & this item should be withdrawn from sale immediately.