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“Good Service but watch the Wording!!”

written by Donsweeniony on 10/04/2016

Brought a new Quartz Worktop from Mayfair Granite and have to say the sales were good! However beware of the wording!!.... I purchased just before Xmas 2015 and was very pleased in how quick they sorted things out, Templated and fitted before Xmas which was a really quick & Friendly service so we were very pleased with this and the Quartz Product looked great! 2 days on, I had washed up the night before and left the stainless steel baking trays to dry, on putting them away I found a horrible yellow stain all over the drain area of the worktop! I tried all sorts to remove this but to no avail, I contacted Mayfair and said what had happened but they said it must be rust oxidised! How is this I asked as its meant to be Stain PROOF?? They were very quick to state "We say it is Stain RESISTANT
not PROOF" so instantly revoked anything I was saying!!! I also came home with 3 bottles of Beer one slipped from my grasp and hit the edge of the Quartz Worktop and broke a 10mm Chip off!! Now this is a Natural product which is second in strength to Diamond! yet a small drop of 6 inches caused this Chip which again when I complained about this not being fit for purpose they revoked it as "because it is the edge" " It would not break if you hit it with a Hammer" " These things happen! now what is frustrating for me is the aftersales were so blasé They said I would have to wait 2 Months for any help as there bloke was unfortunately in Hospital and that they only have ONE BLOKE! I waited over a month and he came out and removed the yellow Stains and repaired the chip to the best of his ability "Which was good to be fair" and FREE I might add. When I asked what to use on the Stains in the future he said soap and water and left some with me! why I couldn't remove this I don't know but clearly I was rubbing wrong. not a bad company just the aftersales could be better. all in all This was an eye opener as Quartz is very Expensive and my advice is Quartz looks lovely and is better than Granite in lots of ways but DON'T BELIEVE THE HYPE & WORDING as all these suppliers use this tactic! if in doubt stick with Granite as its been around a long time and everyone has seen the good and bad.