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“Products good - customer service terrible”

Written on: 04/04/2016

I first ordered some Litecraft products through Debenhams - three of the five lights supplied were the wrong ones. And then ordered some directly from the Litecraft website (I did not know Debenhams orders basically get handed over to Litecraft directly - thought the initial problem was with Debenhams). Parcel turned up missing one of the large main lights I wanted and even though it was crossed out of the included delivery note, Litecraft insisted it had been delivered and helpfully sent me the proof of delivery. The parcel they sent was not even big enough to hold the light they said was sent. Would not use again.

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