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“Staff go out of their way to make your experience worse.”

Written on: 03/04/2016 by Hocput (1 review written)

Easily the worst airport in the UK. The cramped buildings and put access are bad enough, but on a rent visit to the air port, staff were actively ride, and went out of their way to be obstructive.

As an example, at security the baggage scanner insisted on separating my bags cost and laptop, as well as those of others. Instead of going through on the successive trays, there were 15 trays between my first (laptop) tray and my last (bag) tray. I was then held beck from the body scanner, increasing the risk of my laptop being stolen on the other side.

The net effect was an unnecessarily slow transit through security for myself and others - with congestion as I and others waited for the rest of our items to be scanned so we could clear items from the collection area and move on.

Once in the departures area, things got a little better with staff attitudes moving to bored indifference. As a business traveler, be aware that it is completely impractical to do any work whilst waiting for your plane, as the terminal is so cramped.

In the future I will go out of my way to avoid Luton. My two word description of the place is not to be shared on a review site. Birmingham handles the same number of passengers polyurethane and in comfort whilst offering similarly priced flights.

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