written by TheChickenFeed on 02/04/2016
For a while I had suffered several faults with my PC, through no fault of RCS, but my PC was still under warranty; so I decided to get in touch with them. After explaining the nature of my problems via e-mail, I had an almost instant response. I was given a large amount of potential solutions - which I tried, to no avail.
I continued to discuss with RCS, and every e-mail I received was full of helpful information, which was easy to follow. After many attempts, I sent the PC back to them, which was very easy thanks to their organisation of collection.
After thorough testing, they discovered the problem, which was rectified quickly and simply. The PC was returned to me free of charge - better than it had ever been!
A truly exceptional example of great customer service, I am so glad I purchased from this customer-committed company.
Thankyou RCS.