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“Not worth price”

written by Lancasterjr290 on 02/04/2016

We bought a Vispring Herald Superb from Furniture Village. It was dual tension soft/medium but the soft side was ridiculously firm and caused severe back pain or collar bone pain for my wife depending on whether she slept on her front or back. Be warned Vispring offer a 90 day free exchange for the same mattress in another tension BUT if you are already on a soft tension there is nothing softer and therefore no where for you to go. It turns out we shouldn't have been sold the herald mattress for a wooden slatted bedstead frame so we managed (after several battles with FV) to change to a Vispring Bedstead Elegance mattress but this mattress is equally disappointing. Feels nothing like the one in store. No luxury feel at all (not cushioning or supportive) despite regular turning. £2.5k wasted. Should have gone with Hypnos, Warren Evans or John Lewis Naturals range. Better products and better customer service.

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