Report Abuse

“TERRIBLE PRODUCT & APPALLING SUPPORT. AVOID LIKE THE...”

written by NancyMcPherson69 on 01/04/2016

Absolutely terrible product and appalling customer support. Do not be tempted to buy a Sony product just because they are a global brand - that's what they rely upon but it means nothing. Believe me, if it goes wrong you are on your own with no means of redress. Just look at all the other negative reviews on Trust Pilot about Sony and take that as a warning. Hardly anyone has anything positive to say about them.

I bought a new Sony TV from Amazon for £370.00 and it conked out 12 months later. They sent some jokers round - a subcontractor repair company who gave a repair estimate of £580.00? Hold on, £580.00 to repair when I could buy a new one for £370.00? Anyway, Sony refused to pay for either the repair or to provide a replacement.

After much wrangling, hours spent on the phone and numerous emails, they eventually agreed to meet 40% of the cost of a replacement which they quoted as being £239.30 plus VAT and asked me to get in touch with another Sony department to arrange payment. Hardly satisfactory but it looked as though I was at least getting somewhere.

I called the number they gave, engaged. I spent nearly all day calling... always engaged. Days later I eventually got through and quoted the case number. Surprise, surprise, they had no record of it. Back to square one.

In short, I have now given up as I do not have the time to waste on trying to resolve this any longer. This company has no conscience whatsoever and treats it's customers with utter contempt. Do yourself a favour and avoid falling for the same kind of treatment. After this experience I will never consider buying another Sony product again. Shame on you Sony.