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“Inclusive and transparency claims are very misleading.”

Written on: 01/04/2016 by PeedOffPaul (1 review written)

We rented a car for one day picking up at Manchester airport and dropping off at a different location. The quote given as an inclusive quote was around £26. However, when coming to enter payment details a one way charge of £36 was added plus VAT. There is no reason that this charge could not have been included in the original quote and the only reason that it is done this way is to cynically and deliberately catch people out. The staff at the pick up and drop off location didn't mention this extra charge, probably having learned from experience. That and they were too busy trying to upsell an overpriced insurance product (£17) compared to one available on the internet for £2. The car was fine but the whole booking experience has put us off using this company ever again.

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