written by Janice1957 on 27/03/2016
Ordered
my twin sister a flowers for her birthday, 3 days ahead of her birthday (website says order 6pm the night before and they are delivered- really don't think so). Flowers did not arrive.
When I called M&S about this they could not be sent until 4 days later disgusting. Argued for com pension and they they would send a £10 gift voucher (I said what about compensation for my sister they said give her the voucher) unbelievable after much arguing they said they would give us both a £10 voucher big deal not the same as receiving the flowers on her birthday.
Other all 0 out of 10 - would go back to Next Flowers, service excellent - M&S service horrendous