written by 412Sharpe on 25/03/2016
I wish I had seen this sooner. My experience was much like Bernice's, only I'm still waiting for my refund.
Long story short, I ordered a product, it didn't come for ages, I asked them about it, and they said 'their delivery people tried to deliver it and called me THREE TIMES', as in, on three occasions, and 'I was never reachable'. Let's leave aside the fact that I get notifications for phone calls received when my phone is off (which it wasn't). Let's leave aside the fact that I have voicemail. Let's leave aside the fact that they had a second number that was never called. No note was left, no email sent.
They LIED, and insisted on lying, until the package was sent back.
So in summary, here's my advice: DO NOT SHOP WITH LOOKFANTASTIC. You'll be lucky if your receive your item, or even a refund if it magically never arrives.