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★☆☆☆☆

“Saga has changed for the worse”

written by on 23/03/2016

It seems that things have changed at Saga, my initial feeling is that suddenly Saga has become a rip off business. Why? read on....

We have insured our 2 cars with Saga for the last 4 years. Each year I have had to negotiate to get a renewal price similar to the previous year, and I have no problem with negotiation, but now things appear to have changed even though nothing has changed with our details, no claims no penalty points, nothing.

The renewal cost of one car has gone from £220 to £415 and the second car has gone from £200 to £276.
A search of comparison sites shows that we can get insurance at similar prices to last year and with reputable insurers.

I decided to call Saga and negotiate. While on Hold listening to the recorded message I heard that for any motor or house insurance there would be a seperately invoiced arrangment fee of £20. This is new, it never was the case previously. This message clearly shows that Saga are simply an intermediary just like all the comparison websites who do Not charge a separate fee.

The message then told me, Sorry for the Delay we are Very Busy... I put the phone down. I then did a Review search and found many negative comments regarding Saga and the way they badly managed the claims of insured parties. This was not the case with Saga two years ago.

So, back to the comparisons and already I have decided to use Admiral whose price is £214 for the car that Saga quoted £415.

Good luck.

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